Why Homegrown?

We source only fresh and local produce!

All of our produce is grown in NZ and the majority is grown locally in the Kapiti Coast and Horowhenua Region and picked the day before it is delivered to your doorstep. 

We strive for Sustainability!

We use reusable crates to deliver your produce. This saves us from wasting almost 50 thousand cardboard boxes each year! That's roughly 330 trees! All of our fruit and veg is packed in home compostable packaging, either paper or cellophane! If you don’t have the ability to compost, send it back to us and we will compost it for you!

We minimize our food waste by ordering the EXACT amount of produce needed for your box, not a cauliflower more! Any produce that isn’t quite up to spec is offered to our customers at a discounted price first. Everything else gets used in our Homegrown kitchen, fed to livestock, or used in the compost.

You can swap your box contents!

If you don’t like certain fruit and vege you can swap them out! Set permanent likes and dislikes and we will swap out your dislikes automatically and replace them with something you love. Do you have broccoli growing in the garden already? Just swap it out for something else! Easy as!

If you want to learn more, head to About Us!

Ordering

How do I order a box?

Start by signing up and creating a Homegrown Account! Then head to the ‘Boxes’ tab and choose the box that best suits you. Follow the steps and confirm your order!

Is there a minimum term of subscription?

Nope! You can start off with a One-off order. If you decide Homegrown is for you, sign up for a Weekly, Fortnightly or Monthly Order which you can pause or cancel at any time.

How do I change my box type?

Pause or cancel your current order and start an order for the box type you would like. 

How do I change the frequency of my box? 

Log in to your account and choose My Orders. You will find any complete and unfinished orders you have made. Navigate to the bottom of the order you would like to change and click the edit button next to “Deliver .. on..” You will be redirected to the Frequency page to make any necessary edits. 

How do I know what will be in my vegetable box? When is the website updated?

We update the website every Friday at noon. When you select your box you will be able to see that week's box contents. You will see exactly what products will be in the boxes for the upcoming week, Monday - Saturday deliveries.

How do I cancel my box?

Head to ‘My Orders’ and select the order you want to cancel. Choose the Orange ‘Cancel order’ button and confirm.

Delivery

Where do you deliver to?

Wellington, Hutt Valley, Kapiti Coast, Horowhenua, Palmerston North and Fielding. Contact us if you aren’t sure if your address falls under our Delivery Areas.

What if I’m not home when my delivery arrives?

If you don’t think you will be home, we recommend you nominate a cool, safe place for your box to be left in your delivery instructions. If you don’t provide a specific place, we will leave your box at your front door, or a shady spot. If you advise us of any specific delivery instructions, we will do our best to follow them to the extent reasonably within our control.

Do you have delivery fees?

The price of delivery is included in the price of your box.

What time will my delivery arrive?

Provided there are no events that are out of our control (e.g. car accidents, truck trouble), your delivery will usually arrive between 9:30am and 6pm. We will usually deliver to you around the same time each week. We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee special requests.

Can I change my delivery day?

Unfortunately, no.  We deliver to certain areas on certain days.

Delivery Cut Off

What is the cut off time for ordering?

All cut-off times are communicated in your account and order summary. Updates to your account and order must be submitted by 10:00am, 2 days prior to your next delivery. This includes all subscription and account adjustments (pauses, cancellations, substitutes, extras, order restarts, address and box type changes).

For more information on our Delivery Areas please see our Subscriptions section in our Terms and Conditions.

What if I missed my cut off and need to make a change or place an order?

We will do our best to accommodate late changes and orders if possible. Please Contact Us right away.

What if I missed my cut off and need to cancel my order?

We will not be able to accept cancellations for orders once the cut off for your relevant delivery day has passed. 

In order to provide you with Homegrown boxes each week our team begins sourcing immediately following cut off (10 AM 2 days before delivery). Once the produce and extra items for your box have been ordered, we are unable to return or reuse any items from late cancellations.

Crate Collection

When will my crate be collected?

Your Homegrown crate will be collected on your next delivery. If you have cancelled or paused your order, we will collect your crate on the next available delivery day.

If you are unable to leave it out on that day, please contact us via email and we will sort out a day that works!

Can I keep the crate?

Afraid not, the crates remain the property of The Homegrown Company.  If you really do want one though we do sell them for $40 each.  Send us an email to arrange.

What if I lose or damage the crate?

Unfortunately, you will be charged $40 if you damage or lose our crates. Our crates are integral to our business!

Products

Where is the meat from?

All of our meat comes fresh from Saville’s Gourmet Butchery in Levin. Saville’s offers only 100% locally sourced and free-range meats from the Horowhenua region.

Where are the eggs from?

All of our eggs are free-range and come from the Riverbank Poultry in Levin.

Where does your produce come from?

All of our produce is grown in New Zealand because we love our local NZ growers. The majority of our produce is sourced from the Horowhenua, Kapiti Coast and Manawatu Districts. Most of our produce is picked the day before it arrives at your doorstep, so it is fresh and will last in your fridge for as long as possible. 

We are lucky to skip most of the steps that normal shops have to go through, because we get your produce straight from the farmer and then to your door!

Some of our produce is grown here at Homegrown! In our orchards and hot-houses we grow limes, tomatoes, eggplant, herbs, lemongrass, chilies, capsicum, kale, beans, seasonal stone fruit, pip fruit and much more.

Visit Our Growers page to learn more!

Are you Organic?

No, we are not organic.  We do prefer to buy organic or spray free wherever possible but we do not profess to be organic.  The percentage of organic or spray free produce that goes into the boxes each week varies depending on what is in season and available at the time.  The majority of our leafy greens are spray free.

Need help deciding?

We estimate that the boxes feed this many people per week

Small: 1 - 2 people

Large: 2 - 4 people

EX: 4 - 6 people

Extras

How do I add extras to my box?

Start by choosing a box and following the steps until you get to the Extra selection.

If you have already created a box in the past and want to add or edit your extras, navigate to my orders and open the order you want to edit. Go to the Extra section of your order and click the ‘edit’ button. Now choose the extras you want!

Can I add a loaf of bread for this week only?

Yes, you can add any of the extras as a one off, as long as you also have a box.  So you can have a standing order for a vegetable box, but then add extras for one week only.  Or even fortnightly to go with your weekly box. 

Can I just order some meat, or an extra?

You need to order a box of vege/fruit to be able to order any of the extras.

Packaging

Do you want the packaging back?

If you do not have the ability to compost your home-compostable packaging, you can leave it in your box and we will collect it and compost it here at Homegrown!

Do you want the egg cartons back?

Yes, please! We reuse them and when they have reached their reuse limit… We compost, compost, compost!

My Account

When will my credit card be charged? No payment = no delivery.

Your credit card will be charged at the time of order cut off, 10:00am, 2 days prior to your next delivery. Please ensure there are sufficient funds available and that your payment details are up to date.

How do I change my address?  

Sign in to your Homegrown account and navigate to the ‘My Account’ page. In Contact Details you can edit your address. Keep in mind that changing your address may change your delivery day.

If your delivery day changes and causes you to miss your order cut off for the week, please Contact Us and we will do our best to get you your order!

Contact

How can I get in contact with you?

Email is the best way to contact us, our email is homegrownvege@gmail.com  

Or you can call the Team at Homegrown on 027 273 8270

You can also fill the Contact Us form and send us a message.